You may be familiar with our Service & Support program - our way of keeping you up to date with the latest technology with on going support all within a manageable yearly fee. Some of our newer schools may not be familiar with the program and benefits so here they are in detail. Over 97% of our software users choose the annual program as it is by far the cheapest way of receiving all the valuable benefits.
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Free Upgrades to the Software
Being part of the Service & Support program ensures that you never have to pay for a new release of the software. All your upgrades are FREE. You can download new versions of the software whenever they become available - and we inform you of this via our regular e-mails. Each new version will often contain new features and functions (even new modules), and internal improvements for speed and reliability. Like many things in life, regular maintenance and servicing will improve the usability of your software and allow you to get the maximum output from your investment. Most of our competitors impose a fee for upgrading their software and all would base these fees on how many computers you are using, making the upgrading of software quite expensive.
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You get to have your say
How many software packages do you use on a daily basis that give you a direct say in their development? With the Service & Support program what you want counts. We record all suggestions for changes and schedule for inclusion those that will benefit the user group the most. These can be as simple as making it easier to enter data, or new features such as exports to third party packages. While naturally we can't include everyone's suggestions all at once, and software development is a time consuming and complex task, steady and continual progress means a lot gets done over time. We value your input and with the Service &Support program you have a say that counts.
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Free Unlimited Support
Call our support area as many times as you need. There's no limit and no extra charge. We understand that using software can be a complex and sometimes time-consuming task, so why waste time when help is at hand? Even people who are familiar with the package will come across situations that can be easily solved with just a phone call. Support is not only limited to the telephone. We monitor our fax and support e-mail regularly as we understand that your busy workload may not allow you the time to place a call at a convenient time. Quite often we are asked for help with the operating system, network configuration and other non-software specific issues - again there is no extra charge for this telephone support.
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Data Analysis
If you are having problems with your data or simply need advice on how to set up something, we can provide expert analysis. Just provide us with access to your data and we will help with providing the answers. It is our job to make yours easier and more productive.
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Newsletters, Announcements
Our regular e-mails set out to inform you of new releases and provide informative tips on how to get the best out of your software. These are provided on a weekly basis throughout the year and can be sent to as many people as you require throughout the school.
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Reduced Training Costs
All schools with Service & Support agreements are entitled to significant discounts on training courses and sessions. If you have multiple people that require training these savings alone could justify a large proportion of the annual Service & Support fee.
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The alternative to a support program like ours is one involving paying for each software upgrade and paying for support on a call-by-call basis or per incident. These Pay As You Use methods can be very hard to budget for and often need to be pre-paid. When you've got a problem that needs to be fixed you don't want to really want mess around with accounts and recorded messages! Getting caught with outdated software can also be a trap (anyone still using Word 6 and receiving Word 2000 documents that they can't open?)
Once a year, around 30 days prior to your Service & Support expiry, we will send you a renewal invoice to cover your school for the coming 12 months. This invoice is due and payable on or before the expiry date to keep your benefits intact. If your Service & Support renewal is overdue you will be notified and we may withhold further support and disable any further software upgrades until the account has been paid or other arrangements made.
How do I put the same comment on all payslips?
There are occasions when you will want to print the same comment onto all payslips. An example of this would be during the holidays when you may want to wish everyone a happy and safe holiday.
To add this type of comment:
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While in the CURRENT PAY, select an employee and click on EDIT
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Click on the SYSTEM COMMENT button, located towards the middle of the pay details section of the tab, and enter the comment here
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The comment will print on all payslips for this pay run.
How do I put a comment on a payslip for one person?
There are occasions when you will want to print a comment on just one employee's payslip. An example would be if a reimbursement was included in the pay and you want to put in a comment explaining what the reimbursement is for.
To add this type of comment:
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While in the CURRENT PAY select the employee you want to add the comment to and click on EDIT
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Click on the PAYSLIP COMMENT button, located on the right side about half way down the pay details section of the tab, and enter the comment here
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This comment will print on just this employee's payslip for this pay run.
"You can stay young as long as you learn"
Emily Dickinson
Regards,
Heather McKay
Human Edge Software
Phone: +61 3 9690 5004
Fax: +61 3 9690 2802
Email: pay2k@human-edge.com.au
Human Edge Software adheres to a policy of not sending unsolicited (SPAM) e-mail. You are receiving this e-mail because you are listed as a primary contact for one of the services that our company provides. If you are receiving this message in error or wish to have the contact details changed please advise us via return e-mail or call us on (03) 9690 5044
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