Human Edge office hours are from 8.30am to 5.30pm Monday to Friday EST (excluding gazetted public holidays, as based on the Victorian State Award).

Commonwealth Bank of Australia

Branch:	Clarendon Street South Melbourne
BSB:	063 215
Account Number:	0030 5040

Time spent travelling to and from your office will be included in the calculation of your time fees if not covered by a Service and Support Agreement.

For full day trips not covered by an Agreement, travel and time spent travelling will be divided into two categories; one day trips for those that do not require stopping overnight outside of Melbourne, and overnight trips.

Specific details available on request.

Prices are quoted in good faith in Australian dollars and are held firm for 7 days from the date of quotation. Quotations are void after this time.

A Goods and Services Tax (GST) of 10% applies to all products, parts and services.

Invoices issued from Human Edge Network Services from the 1st July 2000 will be recognised as Tax Invoices complying with all statutory requirements. Invoices will include the words "Tax Invoice" and our Australian Business Number, and will show the GST amount separately.

It is not our intention to replace, exclude, restrict or modify your rights under the Trade Practices Act or any other relevant legislative Acts.

Hardware is warranted either by the manufacturers warranty or 2 years, whichever is the lesser. Labour warranty is 12 months.

Should an item become faulty within the warranty period you can return it to our office for service. The cost of any transport for the item to our office will be your responsibility. We will pay for any transport to return the product back to you. If warranty service is requested to be completed in your office this will be at the standard hourly service fee.

Unless otherwise specified our choice of Road Carrier will be used. Air courier is available at an extra cost. Should you wish to use your own carrier then please supply full details including account number and service required.

Human Edge will not be responsible for any charge or loss incurred by the carrier. Should the goods be damaged in transit then you should immediately notify us and the carrier in writing.

Orders over $500 are shipped at our expense, if sent by our preferred carrier. If you wish to use your own carrier then Human Edge will not be responsible for any shipping costs.

Title of ownership of goods does not pass to you until the goods have been paid for in full.

In the event of not being able to complete an order in one shipment, a part shipment may be made.

The balance will be shipped when available, by Human Edge's normal carrier at no additional freight cost, except where part shipment has been specifically made at your request.

An administration fee of 1% of the total value of an order, with a minimum of $250, will apply to all orders placed under a finance agreement with a third party other than those endorsed by Human Edge.

Our standard fees are based on time costing, using either an hourly or call rate depending on the service and type required.

Fees are usually reviewed at the beginning of each calendar year but varied from time to time in accordance with movements in the Consumer Price Index or any other acceptable measure of change in money value.

Time accounting is done in a minimum of 15-minute intervals unless otherwise noted.

For tasks not covered by a Service and Support Agreement, all requests for service should be via a Purchase Order or written confirmation on some form of company stationery.

It is expected that Purchase Orders will be faxed to our office after verbal approval to proceed has been given and prior to commencement of work.

Invoices will be provided on a weekly basis for all on going service work so those clients may keep accurate control of the time invested and results achieved.

Invoices are issued on the completion of a job or task, except in the case of progress payments.

All accounts are payable within 14 days of the invoice date.

Human Edge reserves the right to withhold services if your account is outside these trading terms

Corporate Credit Card facilities and EFTPOS are available.

All information, data and documentation is treated as strictly confidential and never discussed or made available to third parties.

At no time will information not generally available to the marketplace and originating from our association be passed on to any third party without your prior consent.

All software developed by us is provided to you via a non-transferable licence for unrestricted use for your own purposes. The copyright of all software, documentation and relating material remains with us.

Any request for credit must be received in writing within 14 days of the invoice date. A clear explanation of the reason the credit is sought will assist us to act promptly to resolve the matter. Any requests for credit received after 14 days from invoice date will require an 80% payment of the requested amount before processing can begin.

Software Development

This covers systems analysis and design, specification, prototyping, programming, systems review, testing and debugging as well as implementation and ongoing software support.

Network Services

	This covers network needs and technical analysis, design and documentation, implementation, installation and configuration along with on-going management, consultancy, training and customer support.
	Also included are the assembly, repairs and upgrades of any computer equipment along with installation or relocation, network cabling and support for hardware related issues.

Service can be provided either within a maintenance contract, on an as required basis or for a fixed fee project.

Maintenance (Service and Support) Agreement - covers the following:

  a) Software Applications developed by Human Edge
  b) Network Management
  c) Hardware Maintenance

Agreements are for a twelve-month period with a fixed annual fee. They provide a complete range of priority services to ensure your system is up and running at all times.

On Demand - requests for service not covered by a maintenance agreement

Fixed Price Projects - negotiated on an individual basis

If after hours service or support is requested or required then the Express Rate will be applied. This rate will also apply to work that must be done outside normal working hours. This would include situations where access to a system is not available during normal working hours or for other reasons requiring work outside office hours even though the request may have originated within normal hours.

The rate will not apply if Human Edge elect to work outside office hours or if special arrangements have been made and confirmed in writing.