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  • Find us at
    427 City Road
    South Melbourne VIC 3205

    P: 1300 301 931 - Support
    P: 1300 550 765 - Sales

    Terms & Conditions

    General Information

    Office Hours

    Human Edge office hours are from 8.00am to 5.00pm Monday to Friday EST (excluding gazetted public holidays, as based on the Victorian State Award).

    Banking Details

    Commonwealth Bank of Australia

    Branch: Clarendon Street South Melbourne
    BSB: 063 215
    Account Number: 0030 5040

    Customer Service

    Customer satisfaction is important to us. If you have a problem then please let us know.

    Please call, fax or email us and we will get back to you promptly. Your constructive feedback means a better service for you and others.

    Ph: 03 9690 5044
    Ph: 1300 550 765
    Fax: 03 9690 2802
    Email: info@humanedge.biz

    Travel Fees

    Time spent travelling to and from your office will be included in the calculation of your time fees if not covered by a Service and Support Agreement.

    For full day trips not covered by an Agreement, travel and time spent travelling will be divided into two categories; one day trips for those that do not require stopping overnight outside of Melbourne, and overnight trips.

    Specific details available on request.

    Quotations

    Prices are quoted in good faith in Australian dollars and are held firm for 7 days from the date of quotation. Quotations are void after this time.

    Progress Payments

    In the case of orders over $5,000 progress payments will be:

  • 20% on order
  • 60% on delivery and installation
  • 20% on systems operation and acceptance
  • GST & Tax Invoices

    A Goods and Services Tax (GST) of 10% applies to all products, parts and services.

    Invoices issued from Human Edge Network Services from the 1st July 2000 will be recognised as Tax Invoices complying with all statutory requirements. Invoices will include the words "Tax Invoice" and our Australian Business Number, and will show the GST amount separately.

    Your Rights

    It is not our intention to replace, exclude, restrict or modify your rights under the Trade Practices Act or any other relevant legislative Acts.

    Hardware Purchases

    Warranty Period

    Hardware is warranted either by the manufacturers warranty or 2 years, whichever is the lesser. Labour warranty is 12 months..

    Warranty Claim

    Should an item become faulty within the warranty period you can return it to our office for service. The cost of any transport for the item to our office will be your responsibility. We will pay for any transport to return the product back to you. If warranty service is requested to be completed in your office this will be at the standard hourly service fee.

    Delivery

    Unless otherwise specified our choice of Road Carrier will be used. Air courier is available at an extra cost. Should you wish to use your own carrier then please supply full details including account number and service required.

    Human Edge will not be responsible for any charge or loss incurred by the carrier. Should the goods be damaged in transit then you should immediately notify us and the carrier in writing.

    Freight Charges

    Orders over $500 are shipped at our expense, if sent by our preferred carrier. If you wish to use your own carrier then Human Edge will not be responsible for any shipping costs.

    Ownership of Goods

    Title of ownership of goods does not pass to you until the goods have been paid for in full.

    Part Shipments

    In the event of not being able to complete an order in one shipment, a part shipment may be made.

    The balance will be shipped when available, by Human Edge's normal carrier at no additional freight cost, except where part shipment has been specifically made at your request.

    Finance Fee

    An administration fee of 1% of the total value of an order, with a minimum of $250, will apply to all orders placed under a finance agreement with a third party other than those endorsed by Human Edge.

    Terms of Engagement

    Requests for Service

    For tasks not covered by a Service and Support Agreement, all requests for service should be via a Purchase Order or written confirmation on some form of company stationery.

    It is expected that Purchase Orders will be faxed to our office after verbal approval to proceed has been given and prior to commencement of work.

    Invoices

    Invoices will be provided on a weekly basis for all on going service work so those clients may keep accurate control of the time invested and results achieved.

    Invoices are issued on the completion of a job or task, except in the case of progress payments.

    Payment

    All accounts are payable within 14 days of the invoice date.

    Human Edge reserves the right to withhold services if your account is outside these trading terms

    Corporate Credit Card facilities and EFTPOS are available.

    Confidentiality

    All information, data and documentation is treated as strictly confidential and never discussed or made available to third parties.

    At no time will information not generally available to the marketplace and originating from our association be passed on to any third party without your prior consent.

    Copyright

    All software developed by us is provided to you via a non-transferable licence for unrestricted use for your own purposes. The copyright of all software, documentation and relating material remains with us.

    Claims

    Any request for credit must be received in writing within 14 days of the invoice date. A clear explanation of the reason the credit is sought will assist us to act promptly to resolve the matter. Any requests for credit received after 14 days from invoice date will require an 80% payment of the requested amount before processing can begin.

    Fees

    Structure

    Our standard fees are based on time costing, using either an hourly or call rate depending on the service and type required.

    Fees are usually reviewed at the beginning of each calendar year but varied from time to time in accordance with movements in the Consumer Price Index or any other acceptable measure of change in money value.

    Time accounting is done in a minimum of 15-minute intervals unless otherwise noted.

    Services Provided

    Software Development

  • This covers systems analysis and design, specification, prototyping, programming, systems review, testing and debugging as well as implementation and ongoing software support.
  • Network Services

  • This covers network needs and technical analysis, design and documentation, implementation, installation and configuration along with on-going management, consultancy, training and customer support.
  • Also included are the assembly, repairs and upgrades of any computer equipment along with installation or relocation, network cabling and support for hardware related issues.
  • Types of Service Offered

    Service can be provided either within a maintenance contract, on an as required basis or for a fixed fee project.

    Maintenance (Service and Support) Agreement - covers the following:

  • Software Applications developed by Human Edge
  • Network Management
  • Hardware Maintenance
  • Agreements are for a twelve-month period with a fixed annual fee. They provide a complete range of priority services to ensure your system is up and running at all times.

    On Demand - requests for service not covered by a maintenance agreement

    Fixed Price Projects - negotiated on an individual basis

    Service Fees

    For details on service rates please contact our Sales Department on:

    T: Australia: 1300 550 765 
    International: +61 3 9690 5044

    F:+61 3 9690 2802

    E: info@humanedge.biz